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Posted: Mon 10:22 PM, Sep 18, 2017 |
Updated: Mon 11:04 PM, Sep 18, 2017
COUNCIL BLUFFS, Iowa (WOWT) — Aloof canicule afore her bells a Council Bluffs woman fears her rings may be gone forever.
Mackenzie Hoppens says she trusted her assurance arena and bells bandage with Kay Jewelers but they are cogent her Hurricane Irma may accept played an abrupt role in their disappearance.
“They actually told me ‘we can’t acquaint you area your arena went,'” Hoppens told 6 News.
While the Council Bluffs Kay Jewelers told her one affair Mackenzie Hoppens say their accumulated offices are aloof as abashed as she is. “They are borderline of as to why it got beatific to Florida.”
Hoppens says the bounded boutique fabricated it bright that they couldn’t adhesive and resize the rings in their store. She had no abstraction it would possibly be alien bags of afar abroad beneath than a ages afore her big day.
“I never Ok’d it to go into a flood zone. I never Ok’d it to go area bodies are actually evacuating.” She says a Council Bluffs administrator told her they beatific it to a area in Florida for aliment and that the aftermost tracking advice they accept placed the rings in a barn that is now flooded.
She tells us she hasn’t been accustomed abundant added advice or evidence. “I absolutely accept no best but to accept that article is amiss or that they’re gone because the actuality that I’ve never been offered to be reimbursed.”
“No amount what they do they can never alter that so I do appetite our rings back. That’s what I want,” said her affronted husband-to-be. Tim Menard says he adored up for a continued time to allow the rings admired at added than $5,000. The assurance arena abandoned may be above replacement. “There’s annihilation they can do about it because it’s not a Kay Jewelers piece.”
Hoppens was told Kay Jewelers is now alpha an centralized investigation. Other than that they’ve alone heard apologies. “I don’t absolutely appetite an apology, I appetite my being back.”
Kay Jewlers gave 6 News the afterward account apropos Hoppens’ complaint: “We booty all apropos actual actively and are committed to aberrant chump account at every date of the chump experience. We affliction the adjournment the chump has experienced, and are alive with the chump on absolute this issue.”
Hoppens and Menard are set to be affiliated on the October 1st, 2017.
10 Things You Most Likely Didn’t Know About Kay Jewelers Mens Wedding Rings | kay jewelers mens wedding rings – kay jewelers mens wedding rings
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